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TOC for IT Support and Cloud Fundamentals

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Credits: pixabay.com
Credits: pixabay.com
By AbuTurab , Admin
2 min read

This is a TOC of the courses I have taken related to IT Support and Cloud Fundamentals. Please take a look at tags section for more fine-grained filtering to get to your desired notes of mine.

Google IT Support Professional Certificate1

Google IT Support Professional Certificate, course consists of 5 individual courses, and each of those courses are further subdivided into different modules.

1) Technical Support Fundamentals2

  1. Introduction to IT
  2. Hardware
  3. Operating System
  4. Networking
  5. Software
  6. Troubleshooting

2) The Bits and Bytes of Computer Networking3

  1. Introduction to Networking
  2. The Network Layer
  3. Transport Layer and Application Layer
  4. Networking Services
  5. Connecting to the Internet
  6. Troubleshooting and the Future of Networking

3) Operating Systems and You: Becoming a Power User4

  1. Navigating the System
  2. Users and Permissions
  3. Package and Software Management
  4. Filesystems
  5. Operating Systems in Practice
  6. Process Management

4) System Administration and IT Infrastructure Services5

  1. What is System Administration
  2. Network and Infrastructure Services
  3. Software and Platform Services
  4. Directory Services
  5. Data Recovery and Backups
  6. Final Project

5) IT Security: Defense against the Digital Dark Arts6

  1. Understanding Security the Threats
  2. Pelcgbybtl (Cryptology)
  3. The 3 As of Cybersecurity — 3A Authentication, Authorization, Accounting
  4. Securing Your Networks
  5. Defense in Depth
  6. Creating a Company Culture for Security
  7. Final Project: Creating a Company Culture for Security Design Document

IBM IT Support Professional Certificate7

IBM IT Support Professional Certificate is an industry standard specialization to get you started with your IT Support, professional carrier.

1) Introduction to Technical Support8

  1. Industry Professional’s Guide to Technical Support
  2. Technical Support Skills and Opportunities
  3. Support Tools, Support Tiers, and Service-Level Agreements
  4. Ticketing Systems

2) Introduction to Hardware and Operating Systems9

  1. Introduction to Computing Fundamentals
  2. Computing Devices and Peripherals
  3. Interfaces and Connectors
  4. Internal Computer Components
  5. Workstation Setup Evaluation and Troubleshooting

3) Introduction to Software, Programming, and Databases10

  1. Computing Platforms and Software Application
  2. Fundamentals of Web Browsers, Applications, and Cloud Computing
  3. Basics of Programming
  4. Database Fundamentals

4) Introduction to Networking and Storage11

  1. Networking Fundamentals
  2. Configuring and Troubleshooting Networks
  3. Storage Types and Network Sharing

5) Introduction to Cybersecurity Essentials12

  1. Common Security Threats and Risks
  2. Security Best Practices
  3. Safe Browsing Practices

6) Introduction to Cloud Computing13

  1. Overview of Cloud Computing
  2. Cloud Computing Models
  3. Components of Cloud Computing
  4. Emerging Trends and Practices
  5. Cloud Security, Monitoring, Case Studies, Jobs

References

  1. Checkout the Google IT Support Professional Certificate Specialization: https://www.coursera.org/professional-certificates/google-it-support ↩︎

  2. Technical Support Fundamentals Course: https://www.coursera.org/learn/technical-support-fundamentals?specialization=google-it-support ↩︎

  3. The Bits and Bytes of Computer Networking course: https://www.coursera.org/learn/computer-networking?specialization=google-it-support ↩︎

  4. Operating Systems and You: Becoming a Power User course: https://www.coursera.org/learn/os-power-user?specialization=google-it-support ↩︎

  5. System Administration and IT Infrastructure Services course: https://www.coursera.org/learn/system-administration-it-infrastructure-services?specialization=google-it-support ↩︎

  6. IT Security: Defense against the Digital Dark Arts course: https://www.coursera.org/learn/it-security?specialization=google-it-support ↩︎

  7. Checkout the IBM IT Support Professional Certificate: https://www.coursera.org/professional-certificates/ibm-technical-support ↩︎

  8. Introduction to Technical Support: https://www.coursera.org/learn/introduction-to-technical-support?specialization=ibm-technical-support ↩︎

  9. Introduction to Hardware and Operating Systems: https://www.coursera.org/learn/introduction-to-hardware-and-operating-systems?specialization=ibm-technical-support ↩︎

  10. Introduction to Software, Programming, and Databases: https://www.coursera.org/learn/introduction-software-programming-and-databases?specialization=ibm-technical-support ↩︎

  11. Introduction to Networking and Storage: https://www.coursera.org/learn/introduction-to-networking-and-storage?specialization=ibm-technical-support ↩︎

  12. Introduction to Cybersecurity Essentials: https://www.coursera.org/learn/introduction-to-cybersecurity-essentials?specialization=ibm-technical-support ↩︎

  13. Introduction to Cloud Computing: https://www.coursera.org/learn/introduction-to-cloud?specialization=ibm-technical-support ↩︎

My Notes, IT Support and Cloud Fundamentals
Google IT Support IBM IT Support Courses TOC
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